Terms and Conditions

Last Updated: 8 August 2026

Welcome to rightpure.in. This website is operated by RIGHTPURE INDUSTRIES PRIVATE LIMITED (“RIGHTPURE,” “we,” “us,” or “our”).

These Terms of Service (“Terms”) govern your access to and use of rightpure.in, including the purchase of products through the Website.

By accessing, browsing or using the Website, or by placing an order through the Website, you agree to be bound by these Terms, together with our Privacy Policy and Return, Replacement & Refund Policy.

If you do not agree with these Terms, please do not use the Website or place an order through it.

1. About RIGHTPURE

The Website is operated by:

RIGHTPURE INDUSTRIES PRIVATE LIMITED
37, Gajanan Nagar, Wardha Road,
Nagpur – 440015, Maharashtra, India.

Email: info@rightpure.in
Phone: +91 96657 37477

RIGHTPURE manufactures, markets and/or sells cleaning products, chemicals, chemical ingredients and related products for household, commercial, industrial and other applications.

2. Eligibility to Use the Website

By using this Website, you represent that:

  • you are legally capable of entering into a binding agreement under applicable law;

  • the information you provide to us is accurate and complete;

  • you will use the Website only for lawful purposes; and

  • you will comply with these Terms and all applicable laws and regulations.

If you are purchasing products on behalf of a company, firm, organisation or other legal entity, you represent that you are authorised to place the order and bind that entity to these Terms.

3. Website Use

You may use the Website only for lawful purposes.

You must not:

  • use the Website for any unlawful or fraudulent purpose;

  • provide false, misleading or inaccurate information;

  • attempt to gain unauthorised access to the Website, its systems or accounts;

  • interfere with the security or operation of the Website;

  • introduce viruses, malware or other harmful code;

  • scrape, crawl, copy or systematically extract Website content without our prior written permission;

  • reproduce or commercially exploit Website content without our permission;

  • impersonate another person or entity;

  • use the Website to infringe the rights of RIGHTPURE or any third party; or

  • engage in any activity that may damage, disable, overburden or impair the Website.

We reserve the right to restrict or terminate access to the Website where we reasonably believe that these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, quantities, prices and other information displayed on the Website are accurate and up to date.

However:

  • product images may vary slightly from the actual product due to photography, screen settings, packaging changes or manufacturing variations;

  • packaging, labels and product appearance may change from time to time;

  • product availability may change without notice;

  • minor variations in colour, appearance or packaging do not necessarily constitute a product defect; and

  • technical information should be read together with the applicable product specification, Technical Data Sheet (TDS), Safety Data Sheet (SDS) and product label, where applicable.

Where a product has specific technical specifications, the applicable specification or product documentation should be referred to before use.

5. Chemical and Cleaning Products – Important Conditions

Certain products sold through the Website are chemicals, cleaning products, industrial raw materials or other products that require appropriate handling.

Before purchasing or using a chemical product, you are responsible for ensuring that:

  • the product is suitable for your intended application;

  • you have reviewed the applicable product information, label, TDS and/or SDS, where available;

  • the product is stored and handled appropriately;

  • appropriate personal protective equipment and safety precautions are used where required;

  • the product is used only for its intended or suitable application;

  • applicable laws and regulations relating to purchase, storage, transport and use are followed; and

  • the product is kept away from children, food and incompatible materials where applicable.

Products must not be mixed with other chemicals unless such mixing is specifically recommended or known to be safe based on appropriate technical information.

RIGHTPURE is not responsible for damage, injury or loss resulting from misuse, improper storage, improper handling, unauthorised modification, inappropriate application or failure to follow applicable product instructions and safety information, except to the extent liability cannot lawfully be excluded.

For professional, industrial or specialised applications, customers should conduct their own suitability and compatibility assessment before use.

6. Product Availability

All products displayed on the Website are subject to availability.

We reserve the right to:

  • limit the quantity of products available for purchase;

  • discontinue products;

  • temporarily suspend the sale of a product;

  • restrict sales to particular locations where necessary; or

  • refuse an order where reasonably necessary.

If a product becomes unavailable after an order has been placed, we may contact you regarding an alternative product, revised delivery arrangement or refund, as applicable.

7. Prices and Taxes

Product prices displayed on the Website are subject to change.

Unless otherwise stated, applicable taxes, including GST, will be charged as required by law.

The applicable price and taxes shown at checkout will ordinarily apply to your order, subject to correction of genuine pricing or technical errors.

We reserve the right to correct obvious pricing errors before fulfilment of an order.

8. Orders

Placing an order through the Website constitutes an offer by you to purchase the selected products.

After placing an order, you may receive an order acknowledgement by email or other communication. An order acknowledgement does not necessarily mean that the order has been finally accepted.

An order may be accepted, rejected or cancelled by us in circumstances including:

  • product unavailability;

  • incorrect pricing or product information;

  • suspected fraud or unauthorised activity;

  • inability to verify order information;

  • delivery restrictions;

  • technical errors;

  • payment failure;

  • unusual or excessive quantities; or

  • other legitimate business or legal reasons.

If we cancel an order for which payment has already been received, we will process the applicable refund in accordance with our Return, Replacement & Refund Policy.

9. Customer Information

When placing an order, you agree to provide accurate and complete information, including:

  • name;

  • delivery address;

  • telephone number;

  • email address;

  • billing information; and

  • other information reasonably required to process the order.

You are responsible for ensuring that the delivery address and contact information are correct.

RIGHTPURE will not be responsible for delivery failures caused by an incorrect, incomplete or outdated address or contact information provided by the customer, subject to applicable law.

Our handling of personal information is governed by our Privacy Policy.

10. Payment

Payments may be processed through third-party payment service providers such as Razorpay or other payment gateways made available on the Website.

You agree to provide valid payment information and authorise the applicable payment provider to process the transaction.

We do not generally store complete payment card details on our own systems. Payment information may be processed by the relevant payment service provider in accordance with its terms and privacy policy.

An order will ordinarily be processed after successful confirmation of payment, unless otherwise specified.

11. Shipping and Delivery

We aim to dispatch orders within the estimated time communicated on the Website or at checkout.

Delivery timelines are estimates and may be affected by:

  • courier or logistics delays;

  • weather or natural events;

  • public holidays;

  • transportation disruptions;

  • regulatory restrictions;

  • incorrect delivery information;

  • customer unavailability; or

  • other circumstances beyond our reasonable control.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

For certain chemical products, hazardous materials or restricted products, transportation may be subject to additional restrictions, documentation or carrier requirements.

12. Delivery Inspection

Customers are encouraged to inspect the outer packaging at the time of delivery where reasonably possible.

If a package appears visibly damaged, leaking or tampered with, please take photographs and contact us as soon as possible.

Claims relating to damaged, defective, incorrect or incomplete orders are governed by our Return, Replacement & Refund Policy.

13. Returns, Replacements and Refunds

Returns, replacements, cancellations and refunds are governed by our Return, Replacement & Refund Policy, which forms part of these Terms.

Due to the nature of certain chemical and cleaning products, some products may not be eligible for return after opening or use.

Nothing in these Terms or our Return Policy is intended to exclude or restrict any consumer right or statutory remedy that cannot legally be excluded or restricted.

14. Cancellation of Orders

Customers may request cancellation of an order as soon as possible after placing it.

Cancellation may not be possible after an order has been dispatched.

Where a cancellation is approved, any applicable refund will be processed in accordance with our Return, Replacement & Refund Policy and applicable law.

15. Intellectual Property

Unless otherwise stated, all content on the Website, including:

  • the RIGHTPURE name and trademarks;

  • logos;

  • product names;

  • photographs;

  • product images;

  • graphics;

  • text;

  • product descriptions;

  • page layouts;

  • designs;

  • videos;

  • downloadable materials; and

  • other Website content

is owned by or licensed to RIGHTPURE and is protected by applicable intellectual property laws.

You may access and use Website content for personal or legitimate purchasing purposes.

You may not, without our prior written permission:

  • reproduce or republish Website content;

  • commercially exploit Website content;

  • modify or create derivative works;

  • copy product images or marketing materials for commercial use;

  • distribute Website content;

  • remove copyright, trademark or other proprietary notices; or

  • use the RIGHTPURE name, logo or trademarks in a manner that suggests unauthorised association or endorsement.

16. User Reviews, Feedback and Submissions

If you submit a product review, feedback, suggestion, photograph, testimonial or other content to us, you represent that:

  • you have the right to submit the content;

  • the content is accurate to the best of your knowledge;

  • the content does not infringe the rights of another person;

  • the content is not unlawful, fraudulent, defamatory, abusive or misleading; and

  • the content does not contain malware or harmful code.

By submitting content to us, you grant RIGHTPURE a non-exclusive, royalty-free right to use, reproduce, display and publish that content for legitimate business, marketing or Website purposes, subject to applicable law.

We reserve the right to remove or decline to publish content that violates these Terms or applicable law.

17. Third-Party Services and Links

The Website may contain links to or integrations with third-party websites, payment providers, logistics providers, social media platforms, analytics services and other services.

Third-party services are governed by their own terms and privacy policies.

RIGHTPURE does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

Your use of a third-party service is at your own discretion and subject to the terms applicable to that service.

18. Website Availability and Accuracy

We make reasonable efforts to maintain the Website, but we do not guarantee that:

  • the Website will always be available;

  • the Website will be uninterrupted or error-free;

  • all information will always be complete or current;

  • technical defects will always be corrected immediately; or

  • the Website will be free from viruses or other harmful components.

We may temporarily suspend or modify the Website for maintenance, security, technical upgrades or other legitimate reasons.

19. Errors and Corrections

The Website may occasionally contain typographical errors, technical errors, inaccurate product information, pricing errors or omissions.

We reserve the right to correct such errors and, where appropriate, cancel or modify an affected order.

Where payment has already been received for an order that is cancelled due to an error, the applicable refund will be processed in accordance with our refund policy and applicable law.

20. Prohibited Activities

You must not use the Website:

  • for any unlawful purpose;

  • to violate applicable laws or regulations;

  • to infringe intellectual property rights;

  • to submit fraudulent or misleading information;

  • to interfere with Website security;

  • to introduce malicious software;

  • to conduct unauthorised scraping or data collection;

  • to attempt to gain unauthorised access to our systems;

  • to impersonate another person or organisation;

  • to interfere with other users' access to the Website; or

  • for any activity that may damage the reputation, systems or business of RIGHTPURE.

21. Disclaimer

To the maximum extent permitted by applicable law, the Website and its general information are provided on an “as available” basis.

Product information available on the Website is intended to assist customers in making purchasing decisions. It should not be treated as a substitute for professional technical, safety, regulatory or application-specific advice.

For specialised or industrial applications, customers are responsible for determining whether a product is suitable for their particular process or intended use.

Nothing in these Terms excludes any warranty, liability or consumer right that cannot legally be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, RIGHTPURE shall not be liable for indirect, incidental, special or consequential losses arising from the use of the Website or products purchased through it.

This may include, where legally permissible, loss of profits, business interruption, loss of business opportunity or loss of data.

However, nothing in these Terms shall:

  • exclude or restrict liability for matters that cannot lawfully be excluded or restricted;

  • exclude statutory consumer rights;

  • exclude liability arising from fraud or wilful misconduct where such exclusion is prohibited by law; or

  • limit any product liability or other liability that cannot legally be limited.

Where liability can legally be limited, RIGHTPURE's liability will be limited to the extent permitted by applicable law and, where appropriate, to the amount paid for the affected product or order.

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless RIGHTPURE, its directors, officers, employees and authorised service providers from claims, losses, liabilities or expenses arising from:

  • your violation of these Terms;

  • your unlawful use of the Website;

  • your violation of another person's rights; or

  • your misuse of products purchased through the Website.

This provision does not apply to the extent that the claim results from RIGHTPURE's own unlawful conduct or liability that cannot legally be transferred to the customer.

24. Suspension and Termination

We may suspend or terminate your access to the Website where reasonably necessary, including if:

  • you materially breach these Terms;

  • fraudulent or unlawful activity is suspected;

  • your use of the Website presents a security risk; or

  • continued access is prohibited by applicable law.

Termination or suspension will not affect rights or obligations that arose before the date of termination.

25. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, disclose and protect personal information.

The Privacy Policy forms part of these Terms.

26. Grievance Redressal

For questions, complaints or grievances relating to products purchased through the Website, please contact us:

Grievance Officer / Customer Support
RIGHTPURE INDUSTRIES PRIVATE LIMITED
37, Gajanan Nagar, Wardha Road,
Nagpur – 440015, Maharashtra, India.

Email: info@rightpure.in
Phone: +91 96657 37477

We will acknowledge and address complaints within the timelines prescribed by applicable law.

Where required, we may provide a complaint/reference number to facilitate tracking.

27. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Nothing in these Terms prevents a consumer from exercising any mandatory rights or remedies available under applicable consumer protection or other laws.

28. Jurisdiction

Subject to any mandatory jurisdiction available to a consumer under applicable law, disputes arising from these Terms or purchases made through the Website shall be subject to the jurisdiction of the competent courts at Nagpur, Maharashtra, India.

29. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

30. No Waiver

If we do not immediately enforce any provision of these Terms, that does not mean that we have waived our right to enforce that provision in the future.

31. Entire Agreement

These Terms, together with our Privacy Policy, Return, Replacement & Refund Policy and any other policies expressly incorporated into these Terms, constitute the terms governing your use of the Website and purchase of products through it.

Where there is a conflict between these Terms and a mandatory requirement of applicable law, the applicable law shall prevail.

32. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, Website, products, services or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the Website after an updated version is posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

33. Contact Information

For questions regarding these Terms, please contact:

RIGHTPURE INDUSTRIES PRIVATE LIMITED
37, Gajanan Nagar, Wardha Road,
Nagpur – 440015, Maharashtra, India.

Email: info@rightpure.in
Phone: +91 96657 37477

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