Shipping Policy

Last Updated: 8 August 2026

At RIGHTPURE INDUSTRIES PRIVATE LIMITED (“RIGHTPURE,” “we,” “us,” or “our”), we make reasonable efforts to process and deliver your orders accurately, securely and within the estimated delivery timelines communicated at the time of purchase.

This Shipping & Delivery Policy applies to purchases made through rightpure.in.

1. Shipping Locations

We currently ship to locations in India that are serviceable by our logistics and courier partners.

Depending on the destination, product, package dimensions, weight and other logistical considerations, orders may be shipped through one of our available delivery partners, which may include:

  • DTDC

  • Xpressbees

  • Ecom Express

  • Delhivery

  • Blue Dart

The courier or logistics partner used for a particular order may vary at our discretion.

Certain locations, products or shipments may be subject to additional transportation restrictions or may not be serviceable by our logistics partners.

2. Shipping Charges

Shipping charges, where applicable, are calculated based on factors including:

  • Product weight;

  • Package dimensions;

  • Delivery location;

  • Shipping method;

  • Number of packages; and

  • Applicable logistics charges.

The applicable shipping charge, if any, will generally be displayed during checkout before the order is placed.

Shipping charges may vary for different products, quantities and delivery locations.

3. Order Processing

Orders are generally processed within 12 business hours after successful order confirmation and payment verification, subject to product availability.

Before dispatch, products are checked and packed appropriately for transportation.

Orders may take longer to process during:

  • Sales and promotional periods;

  • Festive seasons;

  • Public holidays;

  • Unusually high order volumes;

  • Stock-related circumstances; or

  • Circumstances beyond our reasonable control.

If there is a significant delay in processing your order, we may contact you using the contact information provided at the time of purchase.

4. Packaging and Dispatch

Before dispatch, products are inspected and packed using packaging appropriate to the product and shipment, where reasonably practicable.

Certain chemical and cleaning products may require special packaging or transportation arrangements depending on their characteristics, quantity and applicable logistics requirements.

Once the package has been handed over to the logistics partner, transportation and delivery are subject to the carrier's operating procedures and serviceability.

5. Estimated Delivery Time

The usual estimated delivery time is approximately 4–6 business days after dispatch, depending on the delivery location and courier service.

The overall delivery time may therefore include:

Order processing: Generally up to 12 business hours
Transit/delivery: Approximately 4–6 business days after dispatch

These are estimated timelines and are not guaranteed delivery dates.

Delivery may take longer during sales, festive seasons, public holidays, adverse weather, transportation disruptions, courier delays, regulatory restrictions or other circumstances beyond our reasonable control.

6. Order Tracking

Once your order has been dispatched, we will generally provide a tracking number and courier information through email, SMS or other available communication channels.

Tracking information may take up to 24 hours after dispatch to become active on the courier's tracking system.

You may track your shipment using the tracking information provided by us or contact our customer support team at:

Email: info@rightpure.in
Phone: +91 96657 37477

7. Delivery Attempts

Our logistics partners generally make delivery attempts at the address provided by the customer.

The courier may contact the recipient by telephone or other available means before or during delivery.

The number of delivery attempts and the procedure followed may vary depending on the courier partner and destination.

Customers are responsible for ensuring that:

  • The delivery address is complete and accurate;

  • The recipient is available to receive the shipment;

  • The telephone number provided is active and reachable; and

  • Any access or delivery instructions provided are accurate.

8. Incorrect or Incomplete Delivery Address

Please carefully verify your shipping address before completing your order.

RIGHTPURE may not be responsible for delays, failed deliveries or Return to Origin (RTO) shipments caused by:

  • Incorrect address;

  • Incomplete address;

  • Incorrect PIN code;

  • Incorrect telephone number;

  • Recipient being unavailable;

  • Refusal to accept the shipment; or

  • Other circumstances attributable to the customer.

If an order is returned to us because of such circumstances, any refund or re-shipment will be handled in accordance with our Return, Replacement & Refund Policy.

9. Damaged, Tampered or Leaking Packages

We take reasonable precautions to ensure that products are securely packaged before dispatch.

If the package appears visibly tampered, severely damaged or leaking at the time of delivery, we recommend that you:

  1. Take clear photographs of the package and shipping label;

  2. Where reasonably possible, refuse acceptance of a visibly damaged or leaking package;

  3. Contact us as soon as possible at info@rightpure.in; and

  4. Provide your order number and photographs/videos of the issue.

If you accept a package that appears damaged or tampered with, please report the issue to us as soon as possible and preferably within 7 days of delivery.

We will investigate the matter and provide an appropriate resolution in accordance with our Return, Replacement & Refund Policy.

For chemical products, do not unnecessarily open, transfer, mix or handle a leaking or damaged package. Follow the applicable product label and safety instructions.

10. Delivery Delays

Although we make reasonable efforts to meet estimated delivery timelines, RIGHTPURE does not guarantee delivery by a particular date unless expressly agreed otherwise.

Delivery may be delayed due to circumstances including:

  • Courier or logistics delays;

  • Weather or natural events;

  • Public holidays;

  • Festive-season or promotional-period demand;

  • Transportation disruptions;

  • Incorrect or incomplete delivery information;

  • Customer unavailability;

  • Regulatory or transportation restrictions;

  • Regional service disruptions; or

  • Events beyond our reasonable control.

Where we become aware of a significant delivery issue, we will make reasonable efforts to assist in resolving it with the logistics partner.

11. Failed Delivery and Return to Origin (RTO)

An order may be returned to RIGHTPURE by the courier if delivery cannot be completed, including due to:

  • Incorrect or incomplete address;

  • Recipient unavailability;

  • Refusal to accept delivery;

  • Repeated unsuccessful delivery attempts;

  • Non-serviceability of the destination;

  • Customer-requested return; or

  • Other reasons determined by the logistics provider.

If an order is returned to us, we may contact the customer regarding re-shipment or refund.

Any additional shipping or re-shipping costs arising from circumstances attributable to the customer may be deducted from or charged separately, to the extent permitted by applicable law.

Where an RTO results from an error attributable to RIGHTPURE or the logistics provider, we will review the circumstances and provide an appropriate resolution.

12. Delivery to Restricted or Non-Serviceable Locations

Certain products may be subject to transportation, regulatory or courier restrictions.

RIGHTPURE may restrict or cancel shipment of a product to a particular location where:

  • The courier does not service the destination;

  • Transportation of the product is restricted;

  • The product requires specialised transportation;

  • Applicable law or regulatory requirements restrict the shipment; or

  • We are otherwise unable to safely or lawfully deliver the product.

If an order cannot be fulfilled for such reasons after payment has been received, we will contact the customer and process an appropriate refund where applicable.

13. Chemical and Regulated Products

Some products sold through RIGHTPURE may be chemicals or products requiring specific handling, storage or transportation conditions.

Transportation of such products may be subject to:

  • Courier restrictions;

  • Packaging requirements;

  • Quantity limitations;

  • Documentation requirements;

  • Regional restrictions; and

  • Applicable laws and regulations.

Delivery timelines for such products may therefore differ from standard shipments.

RIGHTPURE reserves the right to use an alternative logistics provider or shipping method where reasonably necessary.

14. Delivery Confirmation

Delivery may be confirmed by the logistics partner through:

  • Delivery scan;

  • Recipient confirmation;

  • OTP verification;

  • Signature;

  • Photograph; or

  • Other delivery confirmation mechanisms used by the courier.

If the tracking information shows an order as delivered but you have not received it, please contact us promptly with your order number so that we can raise the matter with the logistics provider.

15. Multiple Products in One Order

Where an order contains multiple products, we may ship the products together or in separate shipments depending on product availability, warehouse location, packaging requirements and logistics considerations.

If products are shipped separately, you may receive separate tracking information.

16. Changes to Delivery Address

Requests to change the delivery address should be made as soon as possible after placing the order.

Once an order has been dispatched, we may not be able to change the delivery address.

Any address change permitted after dispatch may be subject to the courier's procedures and additional charges, where applicable.

17. Contact Us

For questions regarding shipping or delivery, please contact:

RIGHTPURE INDUSTRIES PRIVATE LIMITED
37, Gajanan Nagar, Wardha Road,
Nagpur – 440015, Maharashtra, India.

Email: info@rightpure.in
Phone: +91 96657 37477

Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST

For return, replacement or refund requests, please also refer to our Return, Replacement & Refund Policy.

18. Changes to This Shipping Policy

RIGHTPURE may update this Shipping & Delivery Policy from time to time to reflect changes in our logistics arrangements, products, services or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

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