Return & Exchange

Last Updated: 8 August 2026

At RIGHTPURE INDUSTRIES PRIVATE LIMITED (“RIGHTPURE,” “we,” “us,” or “our”), we are committed to supplying high-quality cleaning products, chemicals and related products. Every order is inspected, packed and dispatched with reasonable care.

Due to the nature of certain chemical, cleaning and industrial products, returns are subject to the conditions set out below. This policy applies to purchases made directly through our website, rightpure.in.

This policy does not limit any rights or remedies available to consumers under applicable law.

1. Return Eligibility

We generally do not accept returns solely because a customer has changed their mind, ordered the wrong product, or no longer requires the product, particularly where the product has been delivered in proper condition.

However, you may request a return, replacement or refund if:

  • The product was received damaged;

  • The product is defective or materially different from the product ordered;

  • The wrong product was delivered;

  • One or more items from the order are missing;

  • The product received is materially different from the description or specification represented on the Website; or

  • Any other circumstance exists where a return, replacement or refund is required under applicable law.

All claims should preferably be reported to us within 7 days from the date of delivery.

The 7-day reporting period is intended to allow us to promptly investigate delivery-related issues. It does not exclude any mandatory rights or remedies that may be available to a consumer under applicable law.

2. Damaged, Defective, Wrong or Incomplete Orders

If you receive a damaged, defective, incorrect or incomplete order, please contact us as soon as possible and preferably within 7 days of delivery.

To enable us to investigate the issue, please provide:

  • Order number;

  • Name of the product;

  • Description of the issue;

  • Photographs clearly showing the product and packaging;

  • Photographs of the shipping label, where applicable; and

  • A short video, where reasonably required to demonstrate leakage, damage, defect or another issue.

For products received in damaged condition, we strongly recommend taking photographs before opening the package, where possible.

Our team may review the information provided and may request additional photographs, videos or other information before approving a return, replacement or refund.

3. Replacement Policy

If a claim is approved after verification:

  • We may provide a replacement product at no additional cost to the customer, subject to availability;

  • The replacement will generally be of the same product and quantity as the original order;

  • If the same product is unavailable, we may offer an alternative resolution, including a refund; and

  • Where the issue is attributable to RIGHTPURE, we will bear the applicable return or replacement shipping costs.

Replacement timelines may vary depending on product availability and the customer's delivery location.

4. Refund Policy

If a refund is approved, the refund will generally be processed to the original payment method used for the purchase.

Depending on the payment method and financial institution, the refund may take approximately 5–10 business days after the refund is initiated to reflect in the customer's account.

The actual time taken for the amount to be credited may depend on the customer's bank, card issuer, payment gateway or other payment service provider.

Where the refund is due to an error attributable to RIGHTPURE, including delivery of a wrong, damaged or defective product, applicable shipping charges paid by the customer will also be considered for refund, subject to the circumstances of the case.

Where permitted by applicable law, shipping or other charges may not be refundable in cases where the customer voluntarily cancels an order or requests a return for reasons unrelated to any defect, damage, shortage or error on our part.

5. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible after placing the order.

An order may be cancelled before dispatch, subject to the status of the order and our ability to process the cancellation.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may be required to receive the shipment and contact us regarding any issue in accordance with this policy.

If a cancellation is successfully approved before dispatch, any eligible refund will be processed to the original payment method.

6. Return of Products

If we determine that a product needs to be returned for inspection or verification:

  • Our customer support team will provide return instructions;

  • The product should, where reasonably possible, be returned in its original packaging;

  • Customers should not send products back without receiving prior instructions from RIGHTPURE;

  • The product should be securely packed to prevent leakage, breakage or damage during transit; and

  • For chemical products, customers must follow all applicable safety, handling and packaging instructions communicated by RIGHTPURE or appearing on the product label/SDS.

Where the return is required because the product was damaged, defective, incorrect or otherwise due to an issue attributable to RIGHTPURE, we will arrange or bear the applicable return shipping cost, as appropriate.

7. Products That Cannot Be Returned

Subject to applicable consumer rights and legal requirements, we generally do not accept returns for:

  • Products that have been opened, used, mixed, diluted or altered after delivery;

  • Products damaged due to misuse, improper handling or improper storage after delivery;

  • Products contaminated or altered after delivery;

  • Products returned without prior approval or return instructions from RIGHTPURE;

  • Products where the customer has ordered the wrong product or quantity;

  • Products returned solely because the customer has changed their mind; and

  • Claims that are raised after the applicable reporting period, except where a longer period or remedy is required under applicable law.

Certain chemical products may be treated as non-returnable after opening because of safety, contamination, handling and transport considerations.

8. Leakage or Spillage

If a product is received with leakage or spillage, please do not use, open, transfer or otherwise handle the product unnecessarily.

Take photographs of:

  • The outer packaging;

  • Shipping label;

  • Product container;

  • Leakage or damage; and

  • Any visible damage to the packaging.

Contact us promptly at info@rightpure.in with your order number and photographs.

For safety reasons, customers should follow the handling, storage and safety instructions provided on the product label and/or Safety Data Sheet (SDS), where applicable.

9. Inspection and Verification

All return, replacement and refund requests are subject to reasonable verification.

Depending on the nature of the complaint, RIGHTPURE may:

  • Review photographs or videos;

  • Review packaging and shipping information;

  • Check the order and dispatch records;

  • Request the product to be returned for inspection;

  • Contact the customer for additional information; or

  • Coordinate with the courier or logistics provider.

Approval of a claim will be based on the facts and circumstances of the individual case.

10. Refunds for Unavailable Replacement

If a replacement is approved but the same product is unavailable, RIGHTPURE may provide a refund instead of a replacement.

The refund will normally be made to the original payment method, subject to the applicable payment gateway and banking timelines.

11. Orders Returned by the Courier

If an order is returned to us by the courier due to circumstances attributable to the customer, such as:

  • Incorrect or incomplete delivery address;

  • Customer being unavailable despite reasonable delivery attempts;

  • Refusal to accept the shipment;

  • Failure to collect the shipment where applicable; or

  • Other circumstances attributable to the customer,

the order may be treated as a Return to Origin (RTO).

Any refund in such circumstances will be subject to the applicable cancellation, shipping and return costs and the circumstances of the order, to the extent permitted by applicable law.

If the RTO occurred because of an error attributable to RIGHTPURE or the logistics service arranged by us, we will review the matter and provide an appropriate resolution.

12. Refund Processing

Once a refund is approved, we will initiate the refund within a reasonable period.

The time required for the refund to appear in your account depends on the payment method and the relevant bank or payment service provider.

RIGHTPURE is not responsible for delays caused by banks, card issuers, payment gateways or other third-party financial institutions after the refund has been successfully initiated by us.

13. Exchanges

We generally do not offer exchanges merely because a customer wants a different product, size, quantity, fragrance, concentration or specification.

Where the wrong product has been supplied by RIGHTPURE, an appropriate replacement may be provided after verification.

14. No Refund for Product Performance Outside Specified Use

Products should be used strictly in accordance with the product description, label instructions, technical specifications and, where applicable, the Safety Data Sheet (SDS).

A refund or replacement may not be available where the product has been used incorrectly, diluted improperly, mixed with incompatible materials, stored improperly or used for a purpose other than the intended or specified application.

15. Contact Us

For any return, replacement, cancellation or refund request, please contact:

RIGHTPURE INDUSTRIES PRIVATE LIMITED
37, Gajanan Nagar, Wardha Road,
Nagpur – 440015, Maharashtra, India.

Email: info@rightpure.in
Phone: +91 96657 37477

Please include your order number in all communications so that we can process your request efficiently.

16. Changes to This Policy

RIGHTPURE may update this Return, Replacement & Refund Policy from time to time to reflect changes in our products, services, business practices or applicable laws.

The updated policy will be published on this page with the revised “Last Updated” date.

Important: Nothing in this policy is intended to exclude, restrict or waive any consumer right, statutory remedy or legal protection that cannot lawfully be excluded or restricted under applicable law.

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